Privacy Policy

Mr. Car ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

• **Contact Information:** Name, phone number, WhatsApp number, and email address provided during booking. • **Location Data:** Your service address, including building name, unit number, and map coordinates, required to deliver our mobile service. • **Vehicle Information:** Vehicle type, color, model, and photos uploaded voluntarily to assist our technicians. • **Payment Information:** Payment method preferences. We do not store card details; payments are processed through secure third-party gateways. • **Usage Data:** Browser type, IP address, pages visited, and interaction data collected via cookies and analytics tools (including Google Analytics and Google Ads).

We use your personal information for the following purposes:

• To process and confirm service bookings. • To contact you regarding your appointment, service updates, or follow-up communications. • To provide our mobile car wash and detailing services at your specified location. • To process payments and send receipts. • To improve our website, services, and customer experience. • To send promotional communications (only with your consent). • To comply with legal obligations applicable in the UAE.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• **Service Technicians:** Our field team requires your address and vehicle details to perform the service. • **Payment Processors:** Secure third-party payment providers process transactions on our behalf. • **Analytics Providers:** We use Google Analytics and Google Ads to understand website traffic and ad performance. These providers may use cookies. • **Legal Authorities:** We may disclose your information if required by UAE law or regulatory authority.

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• **Essential Cookies:** Necessary for the website to function properly. • **Analytics Cookies:** Used by Google Analytics to track visitor behavior and improve performance. • **Advertising Cookies:** Used by Google Ads to measure ad conversions and deliver relevant advertisements.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law. Booking records are typically retained for a minimum of 3 years for business and legal compliance purposes. You may request deletion of your data at any time (see Section 8).

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your personal data:

• **Access:** Request a copy of the personal information we hold about you. • **Correction:** Request correction of inaccurate or incomplete information. • **Deletion:** Request deletion of your personal data, subject to legal obligations. • **Objection:** Object to processing of your data for direct marketing purposes. • **Withdrawal of Consent:** Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us via WhatsApp or email.

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• WhatsApp: +971 56 934 5645 • Phone: +971 56 934 5645 • Website: mistercar.ae