Terms & Conditions

By accessing our website or booking any of Mr. Car's services, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, customers, and others who access or use our services. If you disagree with any part of these terms, you may not access or use our services.

Mr. Car provides mobile car wash and detailing services in the United Arab Emirates, including but not limited to:

• Exterior car wash • Interior cleaning and detailing • Full car detailing • Polishing and scratch removal • Engine bay cleaning • Monthly wash subscription packages

All services are delivered at the customer's specified location within our service areas (Dubai, Sharjah, Ajman).

Bookings can be made through our website, WhatsApp, or phone. A booking is confirmed only upon receipt of a confirmation message from Mr. Car. We reserve the right to decline or cancel any booking at our sole discretion.

Customers are responsible for providing accurate location, vehicle, and contact information. Incorrect information may result in service delays or additional charges.

Service prices are as listed on our website and may be subject to change without prior notice. Final pricing may vary based on vehicle size, condition, and any additional services requested on-site.

Accepted payment methods include: • Cash on service completion • Card payment on arrival • Online payment (where available)

All prices are in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise.

We understand plans change. Our cancellation policy is as follows:

• Cancellations made more than 2 hours before the scheduled appointment are accepted at no charge. • Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee. • No-shows (where the technician arrives and the customer is unreachable or the vehicle is inaccessible) will be charged a call-out fee. • Rescheduling is welcome subject to availability. Please notify us as early as possible via WhatsApp.

Customers agree to:

• Ensure the vehicle is accessible to our technicians at the confirmed time and location. • Remove personal valuables from the vehicle prior to service. • Inform Mr. Car of any pre-existing damage, sensitive surfaces, or special requirements before service begins. • Provide access to a water source if required (for certain services).

Mr. Car is not responsible for items left in the vehicle during service.

We are committed to delivering high-quality service. If you are unsatisfied with the results, please notify us within 24 hours of service completion via WhatsApp or phone.

We will assess the complaint and, where reasonable, offer a re-service or partial refund at our discretion. Claims raised after 24 hours of service completion may not be accepted.

Mr. Car takes every precaution to ensure safe and professional service. However:

• We are not liable for pre-existing damage, scratches, dents, or paint defects not reported before service. • We are not liable for damage resulting from defective products applied at the customer's request. • Our total liability for any claim related to a specific service shall not exceed the amount paid for that service. • We do not guarantee specific outcomes for polishing or scratch removal on heavily damaged surfaces.

All content on our website including text, images, logos, and graphics is the property of Mr. Car and is protected under applicable UAE intellectual property laws. Reproduction, distribution, or use of any content without prior written permission is strictly prohibited.

Monthly subscription packages are billed in advance and cover a specified number of washes per month. Unused washes do not carry over to the following month. Subscriptions may be paused or cancelled with 7 days' notice. No refunds are issued for partial months unless otherwise agreed in writing.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding collection and use of your personal information.

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Mr. Car reserves the right to modify these Terms at any time. Updated terms will be posted on this page. Continued use of our services after changes constitutes acceptance of the revised Terms and Conditions.

For questions about these Terms and Conditions, please contact us:

• WhatsApp: +971 56 934 5645 • Phone: +971 56 934 5645 • Website: mistercar.ae